FrequentlyAsked Questions

Where can I find product allergy and ingredient information?

All product specific ingredient and allergy information can be found in the bundle page within the product information. There are drop down menus underneath each flavour, with specific information relating to that product below. If you have a specific query then please reach out to us via our contact us page.

Are your products suitable for vegetarians?

We have vegetarian bundle options in both our Mug Shot and Naked ranges. These are clearly identified in the bundle name and description. Our Mug Shot Chicken and Mushroom Favourites pot is also vegetarian as it only contains chicken flavouring, and no actual meat sources are used in the creation of the product. If you have any further questions on this please refer to the product ingredients below each bundle, or alternatively please do get in touch via our contact us page.

Is my bundle recyclable?

Our Naked pots, and our Mug Shot Pots are recyclable including the cardboard wrap. However the lid is not currently recyclable.

Our Mug Shot sachets are currently not recyclable.

When are you going to sell a wider range?

We have been working very hard to make some of our most-loved varieties available to order as soon as possible. We are listening to our customers and are working on adding further bundles to the website in the coming weeks. Please keep visiting for more information.

Can I change my delivery address after checkout?

Please make sure your delivery address is correct before completing an order.

If you need to make changes, please email as soon as possible and we can check your order. If your order has already been fulfilled, this will unfortunately not be possible.

I don’t like one of the products in the bundle, can I change for another one?

Our product teams have launched the bundles in our most popular flavours, however we know this doesn’t always suit everyone’s taste. Here at Symington’s we are working hard to introduce more bundles to our offering so please keep checking for updates. Unfortunately at this time the current flavours included, cannot be swapped or changed.

I live abroad, can I get bundles delivered here?

At this time deliveries are only available for residents of the UK.

I work for the NHS, can I get discount?

A discount of 20% is available for those with an NHS email through Health Service Discounts. If you are an NHS worker, please visit Health Service Discounts to sign up and receive your code, which can be added at checkout to redeem your 20% discount. This offer is only available to addresses in England, Wales, Scotland and Northern Ireland.

I have a Blue Light Card, how do I claim my discount?

A single use 20% discount code is available on our bundle products for Blue Light Card holders. Please visit Blue Light Card to view this one time offer and receive your code, which can be added at checkout to redeem your discount.

Why isn't my Blue Light Card discount working?

Please note, that you will need to make sure you have a valid Blue Light Card discount code generated from either the Mug Shot or Naked Blue Light Card page that has not been used previously. 

You can add your discount code during the checkout process On the checkout page, input your discount code, situated on the right-hand side of the page on a computer, or the bottom of the page on a mobile.

When you have added your discount code, click 'apply' (only after you click 'apply' will the discount be applied to your order)

Please note: If you decide to use one of our express checkout methods, Apple Pay, Google Pay or ShopPay, you need to make sure you apply your discount code before going to one of our express checkout providers.

Who are Symington’s?

Find out more about Symington's by visiting


Our products are available to everyone, but we are offering a 20% discount on our bundles for the frontline workers keeping our country going at the moment. Anyone with a Blue Light Card can claim a single use 20% discount code to use across our bundle range, including those working in the NHS, Emergency Services, Armed Forces and Police. To receive your 20% discount code, please visit and search Mug Shot or Naked.

*Single use discount code offer available for a limited time only*